Why SevaSetu
The Problem We're Exploring
Civic grievance reporting is often fragmented, unclear and hard to track. SevaSetu explores how a citizen-centred, AI-assisted workflow can help.
🎯 Citizen-Centered Approach
Simplifies reporting with text, voice, image and location inputs, in multiple languages.
🤖 AI-Assisted Workflow
Helps organise, categorise and route grievances for faster, clearer review.
🧭 Transparency
Citizens can track status and see the journey of their complaint from submission onward.
♿ Accessibility
Designed with accessibility principals — keyboard navigation, resizable text, high contrast.
🛡️ Responsible AI
AI assists the workflow. Final administrative decisions remain with authorised personnel.
🔬 Research Prototype
An academic demonstration exploring smart governance — not an official government website.
Core Modules
One Platform, Connected Modules
Every part of SevaSetu shares the same design language and connected data.
👤 Citizen
Register, track and manage complaints with live status timelines.
👮 Officer
Accept, update status, upload proof, GPS verify and escalate complaints.
🏢 Department
Analytics, officers, complaints, heatmaps and exports for a service area.
🛠️ Admin
System-wide oversight — departments, citizens, officers, statistics and audit logs.