Your Voice. Your City. Better Governance.
SevaSetu makes it easier for citizens to report civic issues, track resolutions, and stay informed — helping communities and public authorities work together for better services.
AI-assisted • Accessible • Transparent • Citizen-focused
Quick Access
Get Started in Three Simple Ways
Choose the action that fits what you need right now.
Report an Issue
Report roads, water, sanitation, electricity, waste, public infrastructure and other civic problems.
Report Now →Track a Complaint
Enter your complaint ID and view the latest status of your submitted issue.
Track Status →Get Assistance
Need help using SevaSetu? Sign in to manage your complaints and get support.
Get Help →Process
How SevaSetu Works
A simple, five-step process designed to make reporting and resolving civic issues straightforward and transparent.
Report
Describe the issue using text, voice, image, or location.
Understand
SevaSetu assists in understanding and organizing the submitted grievance.
Route
The grievance is directed toward the appropriate service area or authority.
Resolve
The responsible authority reviews and works on the issue.
Track
Citizens can follow progress and receive updates until resolution.
Categories
What Can You Report?
Select a category that matches the civic issue you would like to report.
Flexible Reporting
Report Problems the Way That Works for You
Citizens can submit information in the way that is most comfortable for them.
Text
Describe the issue in your own words.
Voice
Use voice assistance where available.
Image
Attach photographs to provide visual context.
Location
Share the relevant location when appropriate.
Multilingual
Interact with the platform in supported languages.
Track Your Complaint
Know What Happens Next
Follow your complaint through a clear, transparent status journey.